Returns & Exchanges
At Lavender Hill Clothing, we want you to be completely satisfied with your sustainable luxury basics. If your purchase isn't quite right, you can return or exchange any unworn items within 30 days of receipt.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags remain attached and the garments are in their original, unworn condition.
Ship the Items
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized collection point.
Receive Refund or Exchange
Once our team inspects your return, we will process your refund to the original payment method or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing