Frequently Asked Questions
Everything you need to know about shopping with Lavender Hill Clothing.
What is the standard delivery time for orders?
We offer standard shipping which typically takes 3-5 business days within the UK. International delivery times vary by location but generally take between 7-14 business days.
What is your return policy for clothing items?
We offer a 28-day return policy. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund or exchange.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific fit notes in the description.
Are your garments sustainably produced?
Yes, we prioritize high-quality, sustainable fabrics like Tencel, MicroModal, and Organic Cotton. We work closely with ethical factories in Europe to ensure fair labor practices and a lower carbon footprint.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and any applicable customs duties will be calculated at checkout based on your delivery address.
How should I care for my Lavender Hill items?
To maintain the quality of our luxury fabrics, we recommend washing at 30 degrees Celsius on a gentle cycle and laying flat to dry. Avoid tumble drying to prevent shrinkage and preserve softness.